🦸 Solutions Consultant in Pre-sales - CDP & Customer Engagement , Australia

Hello, we are Meiro! 🚀

In a world where working with data often feels like a labyrinth, Meiro Customer Data & Experience Hub was born to guide companies through this complexity, turning data mazes into clear pathways to success. Founded in 2017, Meiro draws inspiration from its name - meaning "labyrinth" in Japanese - by helping businesses navigate the intricate challenges of data management.

With our roots in Singapore and a presence across Southeast Asia, ANZ, Europe, and MENA, we are committed to making it secure and easy for companies to unlock the full potential of their customer data. In the age of AI and digitalization, our vision is to empower brands to deeply connect with their customers through exceptional, hyper-personalized interactions that foster meaningful relationships grounded in uncompromised data security and compliance with privacy regulations.

Meiro has over 60 employees, with headquarters in Singapore, an office in Jakarta, an R&D in Brno, and a team in Prague. In the last 5 years, Meiro has acquired clients worldwide – big Asian banks, European retail chains, e-commerce companies, travel operators, and more.

Meiro is a place for innovators, data enthusiasts, and open communicators who believe in pushing boundaries in the industry. Besides data, we are very good at creating communities. You might have heard about Shelovesdata.com. It’s Meiro’s nonprofit project, which mostly teaches women about data, digital marketing, engineering, leadership, and the world of new technologies.

As a Solutions Consultant in Pre-Sales at Meiro, you will play a pivotal role in our sales process by bridging customer needs with the capabilities of the Meiro Customer Data & Experience Platform (CDP). You’ll act as a strategic advisor to prospects, helping them navigate complex customer data challenges and unlocking the full value of their marketing technology stack.
This role requires a unique combination of data expertise and digital marketing acumen. You’ll consult on how Meiro CDP can power personalized experiences, audience segmentation, omnichannel orchestration, and data-driven marketing strategies. Your understanding of marketing operations, first-party data, identity resolution, and campaign execution will be key in advising clients and shaping solution designs that deliver measurable business impact.

You will work closely with sales and other Meiro teams to deliver compelling product demonstrations, answer technical queries, and design solutions that align with customer requirements, or educate prospects and partners on how Meiro supports key marketing outcomes such as improved targeting, customer retention, ROI and ROAS.

To thrive in this role, you should have hands-on experience with customer experience/digital marketing/ CX /growth/performance marketing, and a solid understanding of customer data strategies. Experience in CDP or Martech consulting is highly valuable.

👩🏻‍💻 What you can expect from the position?

1. Solution Consulting & Sales Support
Business Objective: Support acquisition of new customers by securing the functional/technical win and accelerate sales cycles by effectively demonstrating product value, addressing technical concerns, and ensuring prospects have a clear path to adoption.

Engage with prospects to understand their business challenges and technical needs —from data unification and identity resolution to audience segmentation and activation.
Consult prospects on how Meiro CDP can power personalized experiences, audience segmentation, omnichannel orchestration, and data-driven marketing strategies.
Conduct discovery sessions to identify opportunities where our solution adds value.
Deliver tailored product demonstrations that align with customer use cases, handle functional and technical questions/objections, secure the functional/technical win.
Work closely with Sales to craft compelling sales proposals. Manage response to RFI/RFPs - the functional and technical aspects. Collaborate with Sales on developing compelling and differentiated offers for each case, based on the understanding of the specific needs and competitors.
Scope and design a solution architecture and implementation roadmap.
Manage Proof-of-Concepts (engaging professional services or other teams if needed) and ensure smooth customer evaluations.

2. Go-To-Market Content & Thought Leadership
Business Objective: Increase market awareness and lead conversion by providing prospects with the right content, insights, and tools to move confidently through the buying journey.

Partner with sales, product and marketing to develop knowledge articles, case studies, whitepapers, FAQs, and competitive battle cards to support the sales process.
Assist in webinars, workshops, and industry events to generate demand and educate prospects.
Gather insights from customer interactions to refine messaging, enhance demo scripts, and create sales enablement materials.

3. Customer Engagement & Relationship Building
Business Objective: Enhance customer trust and reduce churn by establishing strong relationships and ensuring prospects have a clear vision of long-term success with our solution.

Act as a trusted advisor by guiding prospects and customers on best practices, industry trends, and implementation strategies.
Consult customers on how Meiro CDP can power personalized experiences, audience segmentation, omnichannel orchestration, and data-driven marketing strategies.
Build relationships with key decision-makers, including C-level executives, IT teams, and end-users.
Provide feedback to the product team on customer needs, feature requests, and market trends.

4. Existing Client Consultation and Training
Business Objective: Support renewal processes and cross-sell by assisting the professional services/customer success teams.

Support the Professional Services/Customer Success team in reviewing and optimizing existing client usage of Meiro, grow adoption of Meiro features by identifying new use cases and opportunities for expansion.
Maintain relationships with key stakeholders (for assigned accounts), provide thought leadership, and evangelize CDP best practices.
Provide training sessions to help clients optimize their use of product features. Develop and deliver relevant training materials and regular updates on new product features.
Lead client workshops, onboarding sessions, and best practice consultations (for assigned accounts, in collaboration with the professional services/customer success team) to maximize client success.

5. Partner Support
Business Objective: Support partners to win deals with Meiro CDP and help winning new partners. Increase partners’ confidence and proficiency in representing Meiro to prospective clients.

Provide and define (create & update) partner enablement training and regular updates.
Act as a functional and technical expert for partners to handle their Meiro CDP-related queries.
Support the joint sales process by assisting partners in positioning Meiro and preparing proposals/demos/pitches.
Evangelize CDP best practices and contribute to partner enablement efforts.

❓What makes you a great fit?

Strong grasp of customer engagement / digital marketing strategies and use cases (e.g., personalization, retention, customer journey orchestration) including hands-on experience
Understanding of customer data management and customer data strategies for CDP, entry-level hands-on experience with data management (SQL, data integration or similar)
Understanding of CDP concepts such as data unification, identity resolution, segmentation, activation, cross-device / cross-domain tracking, and communication consents
Ability to map marketing objectives to CDP capabilities and data workflows (RFM, CAC, CLV, AOV, ROAS)
Ability to deliver tailored product demos with a clear narrative that connects to customer goals (including the ability to learn how to deliver demos across industries, B2B, B2C, BFSI, e-commerce, publishing / media, gaming)
Strong skills in objection handling, competitive positioning, and solution differentiation
Familiarity with data architecture concepts, APIs, and integration patterns (ETL, Python)
Consultative mindset with the ability to act as a strategic advisor to prospects
Excellent verbal and written communication skills for both technical and non-technical audiences (English, other languages are an advantage)
Proactive & entrepreneurial mindset: self-motivated, curious, and always a step ahead - anticipating customer needs, surfacing new opportunities, and driving initiatives without waiting for direction

Nice to have:

Knowledge of marketing technology ecosystems
Ability to scope and design MarTech solution architectures in collaboration with technical teams
Understanding of customer data models, event-based tracking, and data pipelines
Experience supporting RFI/RFP responses with functional and technical input
Managing or supporting Proof-of-Concepts or pilot phases with clear success criteria

If you are a proactive, results-oriented individual with a proven track record as a solution consultant, don't wait and apply for this exciting opportunity. Join our team and contribute to our mission!